Gate 11 Privacy Policy

Information We Collect

We may collect information that customers voluntarily submit to us, including name, phone number, email address, delivery address, pickup details, order details, reservation details, event inquiries, contact form messages, special instructions, and other information provided when communicating with the restaurant.

We may also collect limited technical or operational information related to website use, such as information stored in the browser for carts, order sessions, preferences, reservation requests, admin/testing tools, or website functionality. This information may be stored through browser storage such as localStorage, sessionStorage, cookies, or similar technologies.

How We Use Information

We use customer information to receive, prepare, process, and complete orders; coordinate pickup and delivery; respond to reservation requests; contact customers about orders, reservations, delivery, pickup, payment, item availability, or service issues; respond to messages; maintain business records; support accounting; prevent misuse; improve restaurant operations; and comply with applicable legal obligations.

Orders, Reservations, and Communications

By placing an order, submitting a reservation request, sending a contact form, or otherwise contacting Gate 11, you authorize us to use the information you submit to communicate with you about that order, reservation, request, or related restaurant service. This may include phone calls, emails, or other direct customer service communications.

We do not use customer contact information for unrelated marketing messages unless the customer separately agrees or requests such communication.

Payment Information

When online payment is available, payment details are processed by our payment provider or payment processor. Gate 11 does not intentionally store full payment card numbers, full card security codes, or full bank account numbers on this website. Payment processors may collect and process payment information according to their own terms, privacy policies, and security practices.

Pickup orders may be paid at the restaurant unless otherwise stated. Delivery or online payment orders may require online payment before the order is accepted or prepared.

Information Sharing

We do not sell customer personal information. We may share information only as reasonably needed to operate the restaurant, process orders, process payments, provide delivery or pickup, support website functionality, respond to customer requests, maintain business records, comply with applicable law, respond to lawful requests, prevent fraud or misuse, or protect Gate 11, customers, employees, vendors, and systems.

Third-party services may include payment processors, website hosting providers, map providers, email or communication tools, analytics or security tools, social media platforms, review platforms, and delivery platforms. These third parties may have their own terms and privacy practices.

Browser Storage, Cookies, and Local Data

Our website may use browser storage, cookies, session storage, or similar tools to support cart functionality, order sessions, admin/testing features, gallery settings, menu settings, reservation request handling, and other website functions. If you clear your browser storage, some cart, order, preference, or session information may be removed.

Food Allergies and Sensitive Information

Customers may voluntarily submit food allergy, dietary, or special instruction information as part of an order or reservation request. We use that information only to review and prepare the request when possible. Because restaurant kitchens may use shared equipment, ingredients, and preparation areas, we cannot guarantee that any item will be free from allergens or cross-contact.

Data Security

We use reasonable business practices designed to protect customer information. However, no website, payment system, network, device, browser storage, or electronic communication can be guaranteed completely secure. Customers submit information at their own risk, and Gate 11 cannot guarantee that unauthorized access, technical failures, or security incidents will never occur.

If we determine that a security incident requires notice under applicable law, we will take appropriate action consistent with applicable legal requirements.

Data Retention

We keep order, reservation, customer service, payment-related, and business communication information for as long as reasonably needed for restaurant operations, customer service, accounting, tax records, dispute handling, fraud prevention, safety, business records, and legal compliance. Retention periods may vary depending on the type of information and business need.

Customer Choices

Customers may choose not to submit certain information, but some information is required to process orders, delivery, reservations, or customer service requests. Customers may contact Gate 11 to ask about their submitted order or reservation information, request correction, or ask whether certain information can be removed from active restaurant records, subject to business, legal, accounting, and operational needs.

Children

This website is intended for general restaurant customers and is not directed to children under 13. Orders, reservations, and payment-related actions should be submitted by an adult or with adult permission.

Third-Party Links

Our website may link to third-party websites, maps, payment providers, delivery platforms, review platforms, social media pages, or other services. Gate 11 is not responsible for the privacy practices, security, content, fees, policies, or actions of third-party services.

Updates to This Policy

Gate 11 may update this Privacy Policy from time to time. Updates become effective when posted on this page. Continued use of the website or restaurant online services after updates means you acknowledge the updated policy.

Contact

Questions about this Privacy Policy may be directed to Gate 11.